Dallas-Fort Worth International Airport provides special assistance to disabled and mobility-impaired individuals, including wheelchair help. This service can be booked in advance and sought on the spot at the airport as well. Three types of wheelchairs are available such as standard, electric, and through Skycap assistance. While not all passengers can utilize this service, only the elderly, disabled, pregnant, and those with temporary injuries are allowed to use it. Along with this, accessible restrooms and companion care facilities are also offered at every terminal of DFW Airport.
Wheelchair Assistance Services at DFW
Multiple types of wheelchair assistance are provided at the DFW Airport, and there is a specific category of passengers who can use this service.
Types of Wheelchair Availability:
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Standard Wheelchairs
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Electric Carts
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Skycap Assistance
Eligible to use this service:
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Seniors: Elderly people who are not able to walk or move properly.
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Disabled People: Flyers who are physically challenged and need critical assistance.
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Pregnant Women: Expectant mothers can book wheelchairs for moving around the terminal and reaching boarding gates.
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Temporary Injuries: People who are slightly injured and need assistance for taking flights.
NOTE: The Dallas-Fort Worth wheelchair service is accessible at all five active terminals, including Terminal A, B, C, D, and E.
How to Request DFW Airport Wheelchair Assistance?
To reserve wheelchair assistance at DFW Airport, reserve the service with the airline in advance, either when booking or by calling them later. On the day of travel, arrive early and confirm with airline staff at the check-in counter or the departure gate whether a wheelchair is needed.
Before The Departure Date:
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Book with the Airline: While booking the ticket or at the time of completing check-in through the official app or website, add the service and pay for it in advance.
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Confirm Details: Inform the airline of any special needs, such as whether the need is for a battery-powered wheelchair that requires special handling.
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Request at least 48 hours before: It is advised to make a reservation at least 2 days in advance for guaranteed assistance.
At the Airport:
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A request can be made on the day of departure as well by visiting the ticketing counter. However, the availability is not guaranteed.
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Reach early to make the request.
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At the boarding gate, confirm and provide the documents for the identification of the person who requested DFW wheelchair assistance.
Pickup and Drop-Off Location of Dallas Mobility Services
The agents offering DFW wheelchair services will meet passengers and pick them up from:
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Curbside drop-off
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Check-in counters
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Gate-to-gate connections
After picking, they will be dropped off at their required place, including:
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Boarding gates
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Security checkpoints
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Baggage Claim Area
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Ground Transportation
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Lounges
Wheelchair Assistance at DFW Airport for Connecting Flights
The DFW Airport accessibility support can be sought for connecting flights as well. It includes gate-to-gate transfers, terminal changes, and coordination with other airlines.
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Gate to Gate Transfers: The passenger will be picked from the arrival gate and will be dropped at the connecting boarding gate by the booked agent at DFW Airport.
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Terminal Changes: If the connection requires terminal changes, the flyer will be dropped at the transporting service area, such as Skylink and Terminal link shuttles. Then picked up by other person for further process.
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Coordination with connecting airlines: Booking should be done with the connecting airline to have them present at the arriving area for better transfers.
NOTE: DFW Terminal Maps are accessible and available at the airport and even on the website for advanced navigation to the wheelchair pick-up spots.
DFW wheelchair services are present throughout the airport at every terminal. It can be booked via the official app or website of their traveling airline, either at the time of booking or check-in. This service is accessible mostly to injured, disabled, pregnant, and senior citizens. Various types of wheelchairs are available that pick up and drop off people at multiple locations at the airport. This service also works on connecting flights through Dallas Airport.
Frequently Asked Questions
Yes, Dallas-Fort Worth Airport provides wheelchair support. Assistance is available across all active terminals, including A, B, C, D, and E.
DFW offers standard wheelchairs, electric carts, and Skycap assistance. These options help passengers move between check-in areas, gates, and other airport facilities comfortably.
This service is meant for passengers with mobility limitations, including elderly travelers, physically disabled individuals, expectant mothers, and people with short-term injuries.
The service should be booked directly with your airline during ticket purchase or while completing online check-in. Airlines generally recommend placing the request at least 48 hours before departure to ensure availability.
Yes, passengers can visit their airline’s ticket counter and request a wheelchair upon arrival. While same-day requests are accepted, availability cannot always be guaranteed, so early arrival is advised.
Agents can meet travelers at curbside drop-off, check-in counters, or arrival gates. They can escort passengers to boarding gates, security screening, baggage claim, lounges, or ground transportation areas.
Yes, DFW provides support for gate-to-gate transfers, including terminal changes. Agents help passengers move to Skylink or Terminal Link shuttles if needed, with coordination from the connecting airline.